Fixing Download Issues: Unable to Save Songs for Offline Listening on JioSaavn

Overview:

If you're having trouble downloading songs for offline listening in the JioSaavn app, follow these steps to resolve the issue.

Step 1: Check Your Subscription

• Offline downloads are available only for JioSaavn Pro users.
• Ensure your JioSaavn Pro subscription is active by navigating to the Account Settings in the app.

Step 2: Verify Storage Space

• Ensure your device has sufficient storage for downloads.
• Delete unnecessary files or apps if your storage is almost full.

Step 3: Check App Permissions

• On Android: Go to Settings > Apps > JioSaavn > Permissions and ensure Storage permission is enabled.
• On iOS: Go to Settings > JioSaavn and verify that the app has permission to access your files and media.

Step 4: Network Connection

• Ensure you’re connected to a stable Wi-Fi or mobile data network.
• Avoid downloading on a restricted or low-speed network.

Step 5: Clear Cache (Android Only)

1. Open Settings on your device.
2. Navigate to Apps > JioSaavn > Storage > Clear Cache.
3. Relaunch the app and try downloading again.

Step 6: Update or Reinstall the App

• Ensure you are using the latest version of the JioSaavn app.
• Update the app from the Google Play Store or Apple App Store.
• If the issue persists, uninstall and reinstall the app.

Step 7: Restart the Device

• Restart your phone to clear any temporary glitches affecting the app’s performance.

Still Experiencing Issues?
If you've tried all the steps above and still cannot download songs, reach out to our support team by raising a ticket through the Help & Support section in the app.